OUR IT Service and Computer Tech Support Plans

When you’re a premium Platinum member, you receive all of the Gold benefits, but also your business benefits from unlimited remote and on-site IT and computer tech support from a dedicated technician. Additionally, you are automatically placed at the beginning of the support queue. For one easy monthly rate, we perform a regular advanced security audit to ensure the security of your systems, including technology used by employees working remotely. We also act as your dedicated support team to perform strategic business planning and technology partner development. A weekly call with your technician ensures you are always in control of the priorities. The Platinum plan has a 10 system minimum requirement.

As a preferred Gold customer, your technology needs will be met by a dedicated technician – you’ll always have the same person supporting your office over the phone or visiting you at a steeply discounted hourly rate. We’ll support your systems by documenting them, creating network diagrams, and maintaining an inventory of your technology. An annual security audit ensures that your network is protected and that any staff working remotely has the latest in security software. And, when you are working with other technology vendors, we’ll offer our expert negotiating skills to get you the best rates. The Gold plan has a 5 system minimum requirement.