There’s little question that technology has made our lives easier, both personally and in business. That is, as long as it’s working properly. When technology breaks or malfunctions, however, it can be very inconvenient. It can also mean decreased efficiency, reduced profits, and unhappy customers if you’re relying on that technology to keep your business operations running smoothly. So, what’s the solution? How do you have the latest and greatest in technological advances working for your business AND keep them operating as intended? The simple answer is to have local IT support just a phone call away. At L33t Tech, we go one step further and offer one tier tech support.
What is one tier tech support?
If you’ve ever called for support on anything, technology or otherwise, you have likely been shuffled between various people and departments until you finally reach someone who seems to know what they’re talking about. Then, you have to repeat your entire problem all over again and hope they have the solution you’ve been looking for. If you’re lucky, they will. More often than not, however, the person who actually solves your problem is NOT the first person you spoke with.
One tier tech support simplifies the entire process. Whether you’re looking for Dallas computer support, assistance with IT relocation or IT installation, you call one phone number. The majority of the time, we are available to take your call immediately. During periods of high call volume, however, you may need to leave a brief message and we will call you back as soon as possible. Either way, the person who answers the call or calls you back will be the one to fix your IT issue. Say goodbye to being transferred over and over again to different departments, being put on hold, or even hung up on! Our one tier tech support specialists are specifically trained to resolve your IT challenges, big or small.
IT department vs. professional IT support
As a business owner, you may be wondering whether you should have a specific IT department within your company, or simply rely on local IT support for any technology related challenges that arise. Ultimately, the choice is yours. However, if your business relies heavily on technology for everyday operations, an internal IT department may make sense for handling simple IT issues.
On the other hand, remember that your staff only works certain hours and sometimes, IT issues will arise that are more complicated than they can handle. That’s where the services of a professional tech support companycan be extremely useful. At L33t Tech, we offer 24/7 one tier tech support so you can rest assured that your technology needs can easily be addressed any time of day or night.
Whether you have ongoing IT support needs, or need a one-time fix, we have the solution for you. Our Break/Fix Emergency Support is perfect for getting you up and running again when you have a technology emergency, while our Gold and Platinum IT Service Support Plans offer a predictable cost and keep your systems running smoothly on a daily basis. Simply let us know when you’re ready for our one tier tech support and we’ll be there!